FAQ

By booking using this website you will get the best price and friendly service!  You are also dealing directly with the accommodation provider, which gives you more control over your booking.

Standard check-in time is 2pm. Earlier check-in times are dependent upon room availability. If you have an event to attend, please let us know and we will endeavour to meet your requests.

Yes, please give us a call during office hours if you are wanting to arrive after Reception closes at 7pm, we have an after-hours room access arrangement.

Yes, all rooms at The Matador are non-smoking.

No however we have a light filled breakfast room that is open daily from 7.30am – 9.30am for complimentary continental breakfast. We are also within walking distance to a wide variety of eateries.

Yes we provide complimentary wi-fi to all of our rooms.

We are within walking distance to retail, supermarkets, cafes, and restaurants. 

We are within walking distance to several pubs, restaurants, cafes, and fast-food outlets including Sale Curry House, Happy Days Café, The Criterion Hotel, Inside Out, The Star Hotel, Redd Catt, McDonalds, Viet Kitchen, Burrito Bar, La Porchetta, Wild Honey, Jack Ryan’s Irish Bar, The Jolly Dolly takeaway, Lakeside Club, Hungry Jack’s, KFC and our personal favourite Mamma Santos. Please visit Google Maps for a detailed list.

Yes all our rooms have smart tv’s that connect to the internet for your favourite streaming services.

Cancellations or changes to a Reservation must be made at least 48 hours prior to Check-in date & time (2.00pm) or the 1st changed or cancelled night will be charged. For Group Bookings where payment is required 14 days prior to arrival time, then cancellations or changes must be at least 14 days prior to arrival date & time, or the full amount of the entire Reservation may be charged.

Credit card details are required to secure room booking or a minimum $250 cash bond.

No however Sale Health & Fitness is only 350m from our doorstep.